英文商务邮件书写要点

    参加了一个关于英文邮件的培训,来记记提纲复习一遍

    Basic Email Wrting Structure

    • Subject Line & Salutation
    • Opening
    • Facts
    • Actions
    • Remarkds
    • Sign-off & Singature

    Subject line

    • Short and clear purpose



    Salutation

    • Dear - all purpose, very warm, quite formal
    • Hello - a bit formal
    • Hi - informal
    • Hey - very informal, only for people you know very well
    • Name - kind of code, direct, can be confrontational

    Opening

    • Sart with Proper Small Talk
      • How are you? I hope you are doing well.
      • It is a pleasure to be in touch with you again.
    • Get to the point
      • With reference to your phone call this morning...
      • I am wrting to confirm if the solution I set you has been received.

    Facts & Actions

    • For mail contents, provide as simpilifed as we can, as specific/detail as we can
    • More than 6 lines in 1 paragraph? => Split it up
    • Important information? => Make it a one-line paragraph
    • Multiple pieces of important infomation => Make a quick bulleted list

    Facts & Actions - BCBC Rule

    • Buffer - Open with greetings or meaningful statement that does not mention the bad news
    • Cause - Explain causes of the bad news. Avoid negative words like can't, bad, unfortunate, etc. Use neutral terms when possible
    • Bad News - Reveal bad news without emphasizing it
    • Closing - End with a forward-looking, pleasant statement and again, avoid refering to the bad news itself
    • Use Postive wording instead of Negative wording
    • Use Passive Voice instead of Active Voice

    Closing

    • When specific action is required
      • I look forward to hearing from you.
      • I'm looking forward to your reply.
      • Please get back to me as soon as you can.
    • When there is no specific action required
      • Thank you for your cooperation.
      • Thanks in advance.
      • If you need to know anything else, just let me know at any time.

    Remark

    • Wish you a nice weekend.
    • Good luck with the new project!
    • Please keep us posted with..

    Sign-off

    • Formal - Best Regards, Faithfully, Sincerely Yours,
    • Informal - Love, Yours,
    • Special - Regards, Cheers, Thanks

    Signature

    • Put name first and follow other information as you wish
    • Can put it into email setting as a template


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已经有2 条评论抢在你前面了~

  1. 沙发
    Unvs博客 2014年12月20日 下午9:48

    嗨,最近忙什么呢,还是做的开发工作?

    [回复]

    晴枫

    晴枫 回复:

    @Unvs博客, 是的 没变化

    [回复]

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